Situations

Why homeowners get in touch

Six of the reasons people ask us to read their agreement. None of them means something went wrong — they are just the places where what was explained and what was signed most often turn out to differ.

The savings never showed up

You were shown a number before you signed and the bills since have not matched it. What that usually means, what we would look at, and what to bring.

Read this one

You are paying two bills instead of one

A solar payment arrived but the utility bill did not go away. Why that happens, what we would look at, and what to bring to a review.

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You signed on a tablet and never got a copy

It was signed at the door or at the kitchen table, and nobody left you the paperwork. How to get copies, what we would look at, and where to start.

Read this one

The company that installed your system is gone

The installer has closed, renamed, or stopped answering — but the payments continue. What that changes, what it does not, and what to bring.

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You are selling or refinancing and the solar is in the way

A sale or a refinance has surfaced something attached to the property. What is usually involved, what we would look at, and what to bring.

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It was installed but never switched on

The panels are on the roof and the payments have started, but the system has never produced. What is usually behind it and what to bring to a review.

Read this one
Three ways to start

Start wherever you are right now

All three end up in the same place. Pick whichever one matches what you have in front of you.

Fill in the short form

About 3 minutes

The full intake, at your own pace. It saves your place, so you can stop and come back from the link we email you.

Rough figures are fine — nothing has to be exact.

Open the form

Send us your agreement

Makes your call the most useful

Upload your paperwork and our document reader pulls out the key terms — the payment, the rate, the length, the fees — and lays them out for you to check line by line.

PDF or a photo of each page. You confirm every term before it counts.

Upload my agreement