You never received the file
A copy was promised by email and did not arrive, or arrived as a link that has since expired.
Situations we see
You signed on a tablet and never got a copy
The signing took a few minutes on somebody else’s screen. You scrolled, you signed, and what you have now is a memory of the conversation rather than a document you can read.
What this usually looks like
You signed more documents than you realised
A single session can cover the installation agreement, the financing, and several disclosures. Initialling through them quickly is normal and is not your fault.
The terms were explained, not read
What you remember is the explanation. What governs is the wording, and you have not seen it since.
You do not know who to ask
The installer, the sales company, and the lender are often three different businesses, and it is not obvious which one holds what.
What we would look at
The first job here is simply getting you the documents.
- Which companies are actually involved, and which one holds each document.
- What you are entitled to request, and how to request it.
- Once the file arrives, what the wording says next to what you remember being told.
- Whether anything is missing from the set you receive.
What to bring
Even fragments help us work out who to approach.
- Any email or text from the salesperson or the company
- A recent statement — it names whoever you are paying
- The name on the equipment or the monitoring app
- Roughly when the signing happened, even just the month and year
Three ways to start
Start wherever you are right now
All three end up in the same place. Pick whichever one matches what you have in front of you.