The system covers part of your usage, not all of it
A system sized to offset some of your consumption will always leave a utility bill behind. Whether that matches what you were told is the question.
Situations we see
You are paying two bills instead of one
The solar payment started on schedule. The utility bill, which was supposed to shrink or disappear, is still arriving. Now there are two.
What this usually looks like
Fixed charges never go away
Most utilities bill a connection or service charge regardless of how much power you draw. Solar does not remove it.
The credit rules changed after you signed
What a utility pays for power you send back has changed in several states. An estimate built on the older arrangement will not match today’s bill.
The payment started before the system did
If financing began while the system was still waiting on inspection or permission to operate, you paid for both from day one.
What we would look at
The point is to line up what you were told against what the documents say.
- When your payments began, against when the system was actually switched on.
- What the estimate assumed about how much of your usage would be covered.
- The fixed charges on your utility bill and whether the estimate accounted for them.
- The production figures the system is reporting, if you have access to the monitoring app.
What to bring
The utility bills matter most here.
- Two or three recent utility bills
- Your financing agreement and a recent statement
- The savings estimate you were shown
- A screenshot from the monitoring app, if you have one
Three ways to start
Start wherever you are right now
All three end up in the same place. Pick whichever one matches what you have in front of you.