It is waiting on permission to operate
Most utilities require an inspection and a formal sign-off before a system may be switched on. That step can stall for a long time.
Situations we see
It was installed but never switched on
The equipment went up. The billing started. The system, months later, has still never produced a usable kilowatt-hour.
What this usually looks like
The install was never actually finished
Missing equipment, an incomplete electrical connection, or work that failed inspection and was never returned to.
Billing started at installation, not activation
If the financing was triggered by the equipment going up rather than by the system producing, the payments began without any benefit.
Nobody has told you where it stands
Calls go unreturned and the status is genuinely unknown to you.
What we would look at
The sequence of dates is usually the heart of it.
- What triggered the start of billing, according to the agreement.
- The dates: signed, installed, inspected, activated — and which of those never happened.
- What the agreement says was going to be delivered, and what was.
- Any inspection or permitting correspondence you were sent.
What to bring
Dates matter more than usual here.
- Your agreement and a recent statement
- Any permit or inspection paperwork
- Emails or texts about the install schedule
- Your utility bills from the months since installation
Three ways to start
Start wherever you are right now
All three end up in the same place. Pick whichever one matches what you have in front of you.