The installer is silent. The payment is not.
A loan, lease, or power-purchase payment can survive after the installer closes, sells the book, or stops returning calls. The finance company on the statement is frequently not the installer.
Situations we see
The company that installed your system is gone
The company that put the panels on the roof does not answer. The payment usually still does. Those are often different names on different pages. We read the names that are actually in the file. We do not tell you to change how you pay.
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What you need
- Signed solar or finance agreement
- A recent payment statement or servicing letter
- Any warranty booklet or “what’s covered” PDF
What this usually looks like
The name on the truck and the name on the statement do not match
One page may name the company that sold the job. Another may name the company that holds the paper. A third may name the maker of the panels or the inverter. Each name has a different job in the file.
Workmanship and equipment are not the same promise
Language about labor, roof penetrations, or “we will come back” is often tied to the installer. Language about panels or inverters is often tied to a manufacturer. When the installer is gone, those two stacks of paper behave differently.
Monitoring still works, or it does not
An app that still shows production does not tell you who answers a service call. An app that went dark does not tell you the payment stopped. The agreement and the warranty packet are what we read.
What we would look at
We list the parties named in the signed pages. We do not invent a replacement installer, and we do not tell you the workmanship promise still runs.
- The signed solar or finance agreement and every party printed on page one
- Whether the payment is a loan, a lease, or a power-purchase agreement
- Warranty pages — what is described as workmanship versus equipment
- Any assignment, servicing, or “successor” sentence
- A current payment statement, so the name you pay today is in the file
- Install and interconnection papers if the system was never finished
What to bring
Start with the signed agreement. Add the warranty packet and a recent statement when you have them.
- Signed solar or finance agreement
- A recent payment statement or servicing letter
- Any warranty booklet or “what’s covered” PDF
- The original proposal, if you still have it
- Letters about interconnection or permission to operate, if the system never produced
Find out what your agreement actually says.
About three minutes, no cost, and no obligation at the end of it.
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