Nobody will service the system
A panel is offline or an inverter has failed and there is no one to call. Warranty paperwork points at a company that no longer answers.
Situations we see
The company that installed your system is gone
The number is disconnected, the website is down, or the business now trades under a different name. The monthly payment, meanwhile, has carried on exactly as before.
What this usually looks like
The payments are unaffected
Financing is usually held by a separate lender, and their arrangement with you continues whatever happened to the installer.
The paperwork trail stops
Whoever held your file may not exist any more, which makes assembling the documents harder — not impossible.
The warranty is unclear
Equipment warranties often sit with the manufacturer rather than the installer, so some of the cover may still be live. Some of it may not.
What we would look at
Untangling who holds what is most of the work here.
- Which company holds the financing, and whether that is a different business from the one that installed.
- What the agreement says about servicing, warranties, and who is responsible for them.
- Which warranties, if any, sit with equipment manufacturers rather than the installer.
- What documentation still exists and where it is likely to be held.
What to bring
Anything with a company name on it is useful.
- A recent statement from whoever you pay
- The original agreement, if you have it
- Warranty or registration paperwork
- Photos of the equipment labels on the panels or inverter
Three ways to start
Start wherever you are right now
All three end up in the same place. Pick whichever one matches what you have in front of you.