Start with the inbox used at signing
Tablet and email-signature tools usually send a copy to one address. Search that inbox for “solar,” “completed,” “please review,” and the name printed on any proposal you still have.
Check spam and the promotions tab. If a spouse or adult child was on the visit, check that inbox too.
Then ask the name on the monthly statement
The company that collects the payment often holds a copy of the finance document even when the installer does not answer. A recent statement is enough to know who to email.
Ask for the signed agreement and any truth-in-lending or lease disclosure attached to it. You do not need to explain your whole situation to get a copy of your own file.
Then the installer, if they still exist
The company that sold the job may hold the install contract and the proposal. Those are useful. They are not always the same document as the loan, lease, or power-purchase agreement.
If that company has closed, the finance company and the warranty packet become the live stack. That is a different situation — “the installer is gone.”
What “a copy” means for a review
A signed solar or finance agreement is required before a specialist call. Photos of each page, in order, are fine. A proposal alone is a start, not the signed file.
You can begin the questions with what you remember and add pages when they arrive. Keep making the payment you are making now.
Bring these when you have them
- The signed agreement — every page, including initials
- A recent statement so we can see who you pay today
- The proposal or savings sheet from the kitchen table
- Any warranty booklet