Two envelopes in the same month
One payment goes to a lender, a lease company, or a power-purchase company. Another goes to the utility. People call both of them “the solar bill.” The file usually treats them as two streams.
Situations we see
Two payments. Still high?
A solar payment arrived. The electric company still sends a bill. The sales sheet showed one number. The two envelopes together are another. That pairing is common. It is not, by itself, proof that something improper happened. It is a reason to read the pages next to each other.
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What you need
- Signed solar or finance agreement (PDF or a photo of each page)
- A recent solar or third-party payment statement
- Two or three utility bills from the same period
What this usually looks like
The utility bill never went to zero
Many residential arrangements leave the utility account open. Fixed customer charges, taxes, and leftover kilowatt-hours often remain. A proposal that showed a single monthly number may not have been describing both streams.
A large bill once a year
Some utilities settle the year in one envelope — a true-up or annual statement. That document is not the same thing as the monthly solar payment. If the shock arrived in one season, look at that statement separately from the finance invoice.
The number on the sales sheet and the number on the statement differ
The kitchen-table page is often a proposal. The signed agreement is the payment you were asked to make. We read both, when you have them, and we tell you what each one actually says.
What we would look at
We compare the signed agreement to the bills you can photograph. We do not tell you what the combined total “should” have been before the file is open.
- The signed solar or finance agreement — the payment, the term, and any scheduled increase
- Whether the arrangement is a loan, a lease, or a power-purchase agreement, if the pages say so
- The proposal or savings sheet you were shown before signing, if you still have it
- Two or three recent utility bills from the same months as a solar statement
- Any annual utility settlement, true-up, or “relevant period” statement
- Whether permission to operate or interconnection appears in the file, if production is part of the story
What to bring
A signed solar or finance agreement is required before a specialist call. Bills help. You can add them after you start.
- Signed solar or finance agreement (PDF or a photo of each page)
- A recent solar or third-party payment statement
- Two or three utility bills from the same period
- The yearly utility settlement if you received one
- The sales proposal or screenshots from the kitchen table, if you still have them
Find out what your agreement actually says.
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