The estimate and the bills disagree
The proposal showed one monthly number. Your actual combined cost — the solar payment plus whatever the utility still charges — is a different one.
Situations we see
The savings never showed up
Almost everyone who calls us starts here. You were shown a figure, you signed, and the arithmetic since has not worked out the way it was drawn on the page.
What this usually looks like
The comparison was to a future bill, not today’s
Some estimates compare your solar payment against what the utility might charge years from now, assuming steady increases. Against this year’s bill the picture can look very different.
The system produces less than the estimate assumed
Shade, roof orientation, panel count, or an inverter that has been offline can all put real production below the modelled figure.
A credit you were counting on did not arrive
Some estimates assume you will receive a tax credit and apply it to the balance. Whether that actually happened depends on your own tax situation.
What we would look at
All of this is reading. None of it commits you to anything.
- The savings estimate or proposal you were shown, next to the agreement you actually signed.
- The payment terms in the financing document — the amount, the length, and whether the payment is scheduled to change.
- Your recent utility bills, to see what the system is genuinely offsetting.
- Anything the salesperson put in writing: texts, emails, a printed sheet.
What to bring
Bring what you can find. A partial file is still worth reviewing.
- The proposal or savings estimate, if you kept it
- Your solar loan, lease, or power purchase agreement
- Two or three recent utility bills
- A recent statement from whoever you pay each month
Three ways to start
Start wherever you are right now
All three end up in the same place. Pick whichever one matches what you have in front of you.